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Need assistance with lost files (computer crashed)
#1
Good evening,
My computer crashed a few days ago, and unfortunately, I lost all my data. To make matters worse, my backup flash drive that contained my important flightsim files (including the sceneries that I purchased from Tropicalsim) became corrupted. I sent an email to tropicalsim@gmail.com with all of my order information (including reg/serial numbers) as provided by simmarket. Can someone provide some assistance in this regard? Thanks

Jermaine Clarke
Nassau Bahamas
jclarke@coralwave.com
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#2
Quote:Good evening,
My computer crashed a few days ago, and unfortunately, I lost all my data. To make matters worse, my backup flash drive that contained my important flightsim files (including the sceneries that I purchased from Tropicalsim) became corrupted. I sent an email to tropicalsim@gmail.com with all of my order information (including reg/serial numbers) as provided by simmarket. Can someone provide some assistance in this regard? Thanks

Jermaine Clarke
Nassau Bahamas
jclarke@coralwave.com

Hi Jermaine,

How are you? We received your e-mail at the gmail.com address and replied to you. Please let us know if you didn't receive the reply.

Best Regards,

Leandro Machado
http://www.TropicalSim.com
Reply
#3
Quote:Hi Jermaine,

How are you? We received your e-mail at the gmail.com address and replied to you. Please let us know if you didn't receive the reply.

Best Regards,

Leandro Machado
http://www.TropicalSim.com
Reply
#4
Quote:Hi Jermaine,

How are you? We received your e-mail at the gmail.com address and replied to you. Please let us know if you didn't receive the reply.

Best Regards,

Leandro Machado
http://www.TropicalSim.com

Good evening again,
I checked my email (jclarke@coralwave.com) but didn't receive an reply. Can you resend the e-mail please.
Thanks.

Jermaine Clarke
Nassau Bahamas
Reply
#5
Quote:Good evening again,
I checked my email (jclarke@coralwave.com) but didn't receive an reply. Can you resend the e-mail please.
Thanks.

Jermaine Clarke
Nassau Bahamas

Hi,

The e-mail was sent top jClark@coralwave.com (without the e at the end, which is the e-mail we received from). Anyway, there's nothing in the e-mail that cannot be posted here, so here goes:

Hi Jermaine,

Please enter your account at simmarket. In your order history you can reclaim your products. If you have any problems let me know and I'll put the necessary files on our server, as we don't keep them there for safety reasons.

Best Regards,

Leandro Machado
http://www.TropicalSim.com
Reply
#6
Quote:Hi,

The e-mail was sent top jClark@coralwave.com (without the e at the end, which is the e-mail we received from). Anyway, there's nothing in the e-mail that cannot be posted here, so here goes:

Hi Jermaine,

Please enter your account at simmarket. In your order history you can reclaim your products. If you have any problems let me know and I'll put the necessary files on our server, as we don't keep them there for safety reasons.

Best Regards,

Leandro Machado
http://www.TropicalSim.com

Hi
The download links have expired at simmarket, and they want to charge 3.99euros per download to redownload the products (which I think is unfair). If you can provide further assistance, I would be grateful. Thanks.

Jermaine Clarke
Nassau Bahamas

jclarke@coralwave.com
Reply
#7
Hi,

I will upload the files onto our server and send you the links via e-mail. I will only be able to do this sunday evening, as I am currently responding to support request away from home.

Best Regards,

Leandro Machado
http://www.TropicalSim.com
Reply
#8
Quote:Hi,

I will upload the files onto our server and send you the links via e-mail. I will only be able to do this sunday evening, as I am currently responding to support request away from home.

Best Regards,

Leandro Machado
http://www.TropicalSim.com

Thank you very much

Jermaine Clarke
Nassau Bahamas
Reply
#9
Quote:Thank you very much

Jermaine Clarke
Nassau Bahamas

Hello,

I sent your data as private message in this forum. Please check if you received it.

Best Regards,

Leandro Machado
http://www.TropicalSim.com
Reply
#10
Quote:Hello,

I sent your data as private message in this forum. Please check if you received it.

Best Regards,

Leandro Machado
http://www.TropicalSim.com

Hi Leandro,

I received your private message and replied because I need some additional assistance. Thanks again.

Jermaine Clarke
Nassau Bahamas
Reply


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